• Gains familiarity with Field Service Technician practices and procedures.

• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

• Performs hardware repairs on a component level.

• Cleans and adjusts mechanical components.

• Configures and installs applicable software.

• Preventive Maintenance: Performs routine checks according to documented procedures.

• Refills consumables as directed.

• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

• Participates in regular hardware and software trainings (on the job, classroom and web based).

• Participates in the implementation of measures to achieve agreed KPIs.

• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.

• Good written and verbal communication skills.

• Driver's license and driving record that satisfies DN's fleet requirements.