About the Role

We are seeking a ServiceNow Implementation Analyst to support a short-term project focused on system implementation, testing, and operational support. This is a great opportunity to work in a dynamic, fast-paced environment, collaborating with international teams.

Key Responsibilities

• Write, execute, and document test cases to ensure system quality and performance
• Identify, track, and report bugs or issues during testing cycles
• Create and manage support tickets within ServiceNow
• Collaborate with technical teams to troubleshoot and resolve incidents
• Support system implementation activities and ensure alignment with project requirements
• Maintain clear documentation of processes, issues, and resolutions

Requirements

• Hands-on experience with ServiceNow (implementation, support, or testing)
• Experience with software testing (manual testing, test case creation, execution)
• Strong problem-solving and analytical skills
• Ability to work independently in a remote environment
• Excellent communication skills in English
• Engagement Details
• Duration: 3–4 months

Who is Insi?

We are a consulting firm specialized in digital evolution. But above all, we are a company of people. People who listen before proposing. Who focus on what truly matters before presenting solutions. Who measure success by what has genuinely changed, not simply by what has been implemented.

With more than three decades of history and a global presence, we believe that true transformation begins within: within people, teams, and organizations — and it is this conviction that guides every decision we make, every project we deliver, and every person we develop.

Why build your career at Insi?

Because here, you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders have the opportunity to engage with different technologies, take part in challenging projects, bring new ideas, and work from anywhere in Brazil — and (why not?) the world.

We are recognized as one of the best companies to work for in Brazil by Great Place to Work and are among the top 10 employers in Brazil according to TIME magazine.

What are our values?

• We are people serving people
• We think and act like owners
• We have a strong drive for performance
• We grow and learn together
• We pursue excellence with simplicity
• We act with creativity and innovation

Everyone is welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or any other characteristic. We want you to grow with us in a welcoming environment full of opportunities.

If this resonates with you, then #ComeBeAnInsi!