This is a remote position.

Best Access Doors is a growing and fully-remote e-commerce company. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 Years. Through the use of innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada.

We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus, we believe that investing in our employees will promote innovation that creates opportunities for personal development and growth.

About You

The ideal fit is highly motivated to grow, a life-long learner and passionate about developing meaningful relationships. We strive to give our customers the best experience consistently by providing education, creative solutions and building lasting relationships.

• You have a strong track record of driving results and closing sales
  
• You’re highly organized and goal-oriented
  
• You have a growth mindset and view challenges as learning opportunities, not failures
  
• You love getting to know new people and helping them provide better experiences for their members
  
You value strong teamwork and collaboration

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Responsibilities

• Working through the full sales cycle with each customer
  
• Handle customer communications, either written or verbally, to include sales transactions, general product information, order modifications, pricing, availability, shipping information, return requests and issue resolutions.
  
• You will be required to answer incoming calls and chats in a professional, friendly, and positive manner to assist with general questions, place orders, and update order statuses.
  
• Update/enter new customer information into the contact database (CRM) and assign tasks
  
• Creating and following up with sales quotes
  
• Making outbound calls to maintain customer relationships and follow new leads
  
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
  
• Being able to prioritize duties as needed to meet deadlines
  
• Be willing to consistently sharpen product knowledge skills of what we offer
  
• Facilitates and prioritizes rush requests from the customer and internal staff
  
• Update shipment tracking information through online stores and marketplaces
  
• Verify order accuracy for new and existing transactions
  
• Spot growth opportunities in our industry and provide feedback to management
  
• Frequent tasks require teamwork but can work independently without supervision
  
Other office duties and special projects as required

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Benefits