Bilingual Virtual Assistant (Customer Service + Admin) — Remote, Brazil-Based

Company: Caldry Roofing Location: Remote (must be based in Brazil) Hours: Full-time, 40 hrs/week — Monday–Friday, 9:00 AM–5:00 PM US Eastern Time Pay: [INSERT — e.g., $X/hour USD, paid via Deel/Wise] Reports to: Owner / Operations

Stay Calm. Stay Dry.

Caldry Roofing is a family-owned roofing, siding, and gutter company serving homeowners across the Indianapolis metro. We don't sell people — we consult them. Our whole approach is to help homeowners make a confident, informed decision about one of the most expensive things on their house. That mindset has to come through on every call, every email, every text.

We're hiring one full-time Virtual Assistant to be the calm, organized voice behind the scenes — and sometimes the first voice a customer hears. This is a long-term role with a real company, not a gig.

What You'll Actually Do

This role is split between talking to people and keeping us organized.

Customer-facing (about half your day):

• Answer inbound calls and respond to texts/emails from homeowners
• Make outbound follow-up calls to leads and past customers
• Schedule and confirm roof inspections and appointments
• Be the friendly, reassuring first point of contact — homeowners often call stressed about a leak or storm damage

Admin (the other half):

• Manage our CRM (JobNimbus) — enter leads, update job stages, keep records clean
• Organize the owner's inbox and calendar
• Build and send simple documents, proposals, and follow-up sequences
• Track tasks so nothing falls through the cracks
• Light reporting (where are leads in the pipeline, what needs follow-up)

Who We're Looking For

• Near-native spoken English. You'll be on the phone with American homeowners. Clear, warm, easy to understand. This is the single most important requirement.
• Strong written English — professional but human, no robotic templates
• Reliable home office: fast internet, quiet space, good headset, backup power/internet plan
• Comfortable on the phone and genuinely good with people who are frustrated or confused
• Organized to a fault — you like checklists, you don't drop balls
• Tech-comfortable — you can learn a CRM and new tools quickly
• Available 9–5 Eastern Time, consistently (this is roughly 10–6 your time)

Bonus points:

• Experience with JobNimbus, AcculynxCRM, or any contractor/home-services software
• Background in customer service, appointment setting, or inside sales
• Experience in home services, construction, or real estate

Why Caldry

• Long-term, full-time role with a growing company — not a one-off project
• Paid in USD, on time, every time
• You'll be trusted with real responsibility, not just busywork
• A team that values being calm, honest, and helpful over being pushy

How to Apply (read this carefully — applications that skip a step are deleted)

• Apply through Indeed with your resume.
• Start your application message with the word "BLUEBIRD" so we know you read the full ad.
• Attach or link a 60-second voice recording (a simple phone audio file or Google Drive/Vocaroo link). In it, pretend you're calling a homeowner named Sarah to confirm her roof inspection for Thursday at 10 AM, and she didn't pick up — leave the voicemail you'd actually leave. Be yourself.

We read every application that follows all three steps. We'll move fast for the right person.

Job Types: Full-time, Permanent

Pay: R$1,200.00 - R$2,500.00 per week

Work Location: Remote