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Job Description Profissional com foco em Managed Security Services (MSS) e Network, com experiência comprovada em ambientes críticos e utilização de soluções……
Atuar na análise e resolução de incidentes de rede (LAN, WAN, WLAN, Security e LTE). Vários benefícios, salário competitivo e nossos valores fazem da DXC uma……
Familiarity with payment platforms and methods (e.g., Stripe, ACH, card networks). In this role, you'll monitor activity for potential fraud, abuse, and trust……
Telecom – Familiarity with network operations, service provisioning, or customer lifecycle management. IT – Background in software, systems, technical support,……
Minimum 1 year of Level 1 support experience specifically within an MSP setting — this is a firm requirement. Troubleshoot Windows OS, Microsoft 365, printers,……
Act as backup support for the network team when required, ensuring continuity of operations. Support incident management and provide Level 2/3 technical support……
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Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions. Provide subject matter expertise (SME) support to our customers……
Strong interpersonal communication skills and the ability to support all levels of the company, with a focus on VIP support; Bonus points if you have.…
IT Support and Troubleshooting: Provide technical support for on-site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi-Fi,……
Create and update support procedure documentation. Handle the support Level 1 and 2 for all Brazilian users. Curiosity and eager to understand, test and learn……
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.…
Documenting processes and monitoring network performance metrics and Keeping up with advancements in network and Security technologies and solutions.…
Implement, test, and evidence IT cybersecurity controls across the network stack; support audits and regulatory assessments. Elective Health and Dental plans.…
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Experience working with cloud network and application environments. Manage and support security solutions such as EDR, ZTNA and DLP. What You’ll Be Doing.…
Familiarity with payment platforms and methods (e.g., Stripe, ACH, card networks). In this role, you'll monitor activity for potential fraud, abuse, and trust……
Understanding of operating systems, network protocols, and common attack techniques; The person in this role will act as a key contributor to the cybersecurity……
Work closely with incident response, threat hunting, vulnerability management and security operations teams to provide intelligence support during security……
Hands-on experience building detections, dashboards, and automations in a SIEM and SOAR platform; Understanding of fundamental security principles such as……
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Sao Leopoldo, Rio Grande do Sul
Job Summary
To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.