Location: Remote, LatAM
Industry: HVAC (Heating, Ventilation & Air Conditioning)
Employment Type: Full-time (Contract)
Working Hours: 6 days per week, 45-60 hours per week, availability to work during U.S. Pacific Time (PT) business hours.
Our client is a Florida-based HVAC company specializing in heating, ventilation, and air conditioning services. We are looking for a proactive and detail-oriented HVAC Operations Coordinator to join a growing team supporting HVAC and construction-related operations across South Florida, US. This is a highly dynamic role that combines customer communication, scheduling, operational coordination, permit administration, and CRM management. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and is eager to grow into a leadership position in the future. New hires will undergo a structured onboarding and training program during their initial six months.
What You’ll Do:
- Communicate with customers via phone, email, and messaging platforms
- Coordinate and manage technician schedules and service appointments
- Support day-to-day operational activities and workflow management
- Work within Housecall Pro CRM to maintain accurate records and job information
- Assist with permit-related processes and documentation
- Coordinate with internal teams, technicians, vendors, and customers
- Monitor ongoing projects and ensure timely follow-up on outstanding items
- Resolve customer inquiries and support issue resolution
- Maintain organized documentation and operational records
- Contribute to process improvements and operational efficiency initiatives
What We’re Looking For:
- Previous experience in construction, HVAC, building materials, home services, or a related industry
- Experience working with customers and handling phone communication
- Strong organizational skills
- High level of accountability and execution
- Ability to work effectively in a fast-paced environment
- Stress-resistant and comfortable managing multiple priorities
- Proactive mindset and willingness to take ownership of tasks
- Fluent English
- Fluent Spanish
What We Offer:
- Stable full-time remote contract
- Opportunity to work with a US-based team
- Clear responsibilities and stable workflows
- Exposure to project management and procurement processes
- Opportunity to grow within a structured and supportive environment
- Sales bonuses
- Structured onboarding and training program
Please send your CV in English. Thank you in advance!
Job Type: Full-time
Pay: R$11,197.97 - R$24,503.98 per month
Work Location: Remote