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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Estamos buscando um Especialista Técnico de Suporte Associado entusiasmado e orientado para o atendimento para se juntar à nossa organização de suporte ao usuário final. Essa função é ideal para pessoas que desejam construir experiência fundamental em operações de TI e suporte técnico em um ambiente dinâmico.

O candidato bem-sucedido auxiliará os colaboradores com questões tecnológicas do dia a dia, oferecerá suporte ao cliente de forma ágil e terá exposição a uma ampla gama de tecnologias empresariais e processos de suporte. Valorizamos curiosidade, adaptabilidade, profissionalismo e um forte desejo de desenvolver habilidades técnicas.

Como Você Fará a Diferença

Responder aos chamados de suporte dos usuários por meio de sistemas de tickets, plataformas de chat, e-mail, suporte presencial e canais virtuais.

Solucionar problemas comuns relacionados a hardware, software e acesso para os usuários finais.

Oferecer suporte para laptops, desktops, impressoras, dispositivos móveis e ferramentas de colaboração.

Auxiliar no acesso a contas, redefinição de senhas, conectividade VPN e tarefas básicas de configuração do sistema.

Dar suporte a usuários em múltiplos sistemas operacionais, incluindo Windows, macOS e ChromeOS.

Ajudar na implantação e manutenção de dispositivos móveis, incluindo iPhones, telefones Android e tablets.

Realizar diagnóstico inicial dos incidentes e escalar problemas não resolvidos ou avançados para equipes de suporte de nível superior.

Documentar as atividades de solução de problemas e seguir os procedimentos operacionais e padrões de serviço estabelecidos.

Auxiliar na configuração de estações de trabalho, atividades de integração e preparação de equipamentos quando necessário.

Participar de oportunidades contínuas de aprendizado para expandir as capacidades técnicas e de suporte ao cliente.

O Que Você Precisa Para Ter Sucesso

Fortes habilidades interpessoais, de comunicação e atendimento ao cliente.

Interesse em tecnologia da informação, solução técnica de problemas e suporte ao usuário final.

Capacidade de trabalhar colaborativamente em um ambiente orientado para equipe.

Confortável em aprender novas tecnologias, ferramentas e processos.

Organizado, confiável e capaz de gerenciar múltiplas solicitações de suporte de forma eficaz.

Experiência prévia em funções de TI voltadas ao cliente é útil, mas não obrigatória.

Exposição a ambientes de suporte empresarial ou operações de help desk.

Familiaridade com ServiceNow ou plataformas similares de gerenciamento de tickets.

Conhecimento básico de conceitos de redes, como conectividade sem fio e soluções de acesso remoto.

Experiência no uso ou suporte a dispositivos móveis e tecnologias modernas de trabalho.

O Que Oferecemos

Oportunidade para iniciar e crescer uma carreira em suporte e operações de TI.

Ambiente colaborativo com mentoria de profissionais técnicos experientes.

Experiência prática no suporte a tecnologias empresariais e ambientes de usuários finais.

Oportunidades de desenvolvimento de carreira, treinamento e potencial de crescimento interno.

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We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

How You Will Make an Impact

Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.

Troubleshoot common hardware, software, and access-related issues for end users.

Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.

Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.

Support users across multiple operating systems including Windows, macOS, and ChromeOS.

Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.

Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.

Document troubleshooting activities and follow established operational procedures and service standards.

Assist with workstation setup, onboarding activities, and equipment preparation when required.

Participate in ongoing learning opportunities to expand technical and customer support capabilities.

What You Will Need to Succeed

Strong interpersonal, communication, and customer service skills.

Interest in information technology, technical troubleshooting, and end-user support.

Ability to work collaboratively in a team-oriented environment.

Comfortable learning new technologies, tools, and processes.

Organized, dependable, and able to manage multiple support requests effectively.

Prior experience in customer-facing IT roles is helpful but not required.

Exposure to enterprise support environments or help desk operations.

Familiarity with ServiceNow or similar ticket management platforms.

Basic understanding of networking concepts such as wireless connectivity and remote access solutions.

Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

Opportunity to launch and grow a career in IT support and operations.

Collaborative environment with mentorship from experienced technical professionals.

Hands-on experience supporting enterprise technologies and end-user environments.

Career development opportunities, training, and internal growth potential.

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.