They asked some technical questions like how I would approach a specific fault, but worded it poorly and I didn't even understand what type of tech they meant because of this.
1st Line Support Interview Questions
78 1st line support interview questions shared by candidates
How would I resolve an IP conflict on a customers computer
How do you find out the IP address of a device
What is DHCP and how is it used?
How many tickets do you typically handle in a day, how many calls do you take etc.
Basic call centre questions, nothing company specific
Can you give us an example of where you've dealt with a conflict?
Tell us about yourself and your team work capabilities
Where do you see yourself in 5 years
Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions
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