surprise blind test on troubleshooting a random problem on a laptop
2nd Line Support Interview Questions
37 2nd line support interview questions shared by candidates
Generic questions as you'd find in most places + technical questions
I was asked if knew what a computer was.
They asked me to describe an achievement I was proud of.
What do you do if you got a call about someone forgetting their password?
Q1. What would you do if a user is unable to connect to the network and when doing a IPconfig you see an 169. IP address?
How i would deal with a difficult task
How would you manage a difficult/upset end user?
Covered off previous experience in a 2nd line support role, basic 1st, 2nd and the odd 3rd line support questions to probe knowledge.
Q: Where do you see yourself in 5 years
Viewing 1 - 10 interview questions