Accenture Customer Service Representative (CSR) interview questions
based on 167 ratings - Updated Jun 15, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Accenture overall takes an average of 34 days.
Common stages of the interview process at Accenture as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
One on one interview: 29%
Skills test: 29%
Phone interview: 29%
Personality test: 14%
Here are the most commonly searched roles for interview reports -
Very simple telephonic interview and a video call interview
Followed by an email writing session .
It was very simple and the questions were exactly what you would expect in a Customer Service Representative job
I applied online. The process took 4 weeks. I interviewed at Accenture in Jul 2021
Interview
it was okay. took a very long time but its fine for a newbie. they were nice and straight to the point. most of the questions were conversational ones. its mostly to test your communicative skills.
Interview questions [1]
Question 1
what is you favorite thing to do in your past time
Phone screening first with easy questions about your background, work experiences..language tests and 1:1 behavioural questions mainly and knowledge about the company and brief introduction of yourself. Easy interview , not much difficulty. The hiring process takes about one month including interviews , tests and onboarding.
Interview questions [1]
Question 1
How do you handle a bad feedback from your manager