Airbnb Customer Service Representative CSR interview questions

Applied online, received invitation from HR recruiter to participate in online assessments consisting of some quick tasks. A few 2 minute videos that you could record live or post to YouTube as well as a couple of written questions - one of them requiring you to pitch Airbnb the other in relation to previous work experience. All seemed very straightforward, only issue is it's impossible to read and react to your audience as you might in a phone interview or face-to-face.

I was phone screened and then spoke to the team manager. The team manager seemed rushed and inexperienced. The interview included a mock phone conversation with a customer describing ways a customer can improve their listing on AirBnB.