Glassdoor users rated their interview experience at Bath & Body Works as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for ESTÁGIO and rated their interviews as the hardest, whereas interviews for ESTÁGIO and roles were rated as the easiest.
15 minute phone interview, questions make you think. Easy to have canned answers. A lot of questions on customer service philosophy and personal experiences as a shopper. In my opinion, not a great test of applicant's true capabilities or thought.
Interview questions [1]
Question 1
What was a time when you received excellent customer service?
I applied in-person. The process took 1 week. I interviewed at Bath & Body Works in Jul 2011
Interview
I thought it was a pretty simple group interview (It had been my 2nd that week so I was kind of in the swing of it already) There were supposed to be 5 girls but only me and another lady who had worked there before showed up.
Like said earlier, they had us pick out something in the store while we waited and then we were taken into the back to do our interviews.
Questions we were asked:
Introduce yourself
Why BBW?
What is a good/bad retail experience you've had?
How do you perceive the BBW costumers?
Sell the item you picked to the manager
What would you do if you had unfinished work but were at the end of your shift?
And then we discussed dress code, discounts, etc. I started off first and I don't think there was a completely noticeable difference between first and second (because there were only two of us) but to be honest, I knew the I killed it. What the other interviewer did that the manager was really displeased about was 1) she badmouthed another company during the interview 2) she was really vague in her 'selling' 3) when she discussed unfinished work, she said it'd never happen to her which is really unrealistic and she got reprimanded by the manager for it.
I applied in-person. The process took 2 days. I interviewed at Bath & Body Works (Baytown, TX) in Jul 2012
Interview
I walked in with my completed application. Gave me an interview on the spot. Said they would call me by the end of the week to set up training. Called the next day to set up training.