Booking.com Customer Service Representative (CSR) interview questions

I applied Customer Service Representative- Bilingual position. As soon as I applied, the recruiter contacted me via phone. He briefly explained about the position and the company and we set the interview schedule. Because of outdated language proficiency test, I couldn't get to interview with them. However, the recruiter told me that he would contact me as soon as they change the test policy. everyone was really nice about it and they apologized to me several times for the inconvenience. Two months later, the recruiter reached me via email saying that they changed the test and they want me to retake the test. I was surprised because I thought I would never get another chance. This time the process was way smoother than before. I got to explore the company through job shadowing and talk to one of the employee. Everyone was really welcoming and I felt really comfortable with the whole process.

First there was a phone interview, took probably about 30 minutes. Then came the face-to-face interview, about a week later. Quick one-on-one 10-min interview x 4 recruiters, followed by 10-min each language tests (English and a second language I was applying for). Then one of their staff gave me a quick friendly tour around the floor. The recruiters were all very friendly, attentive, efficient, and made sure I was not too nervous.