I applied online. The process took 4 weeks. I interviewed at Braze
Interview
The interview process was 4 total steps, efficient and I was made aware of the whole process from the get go. The final stage was a product recommendation presentation that you’d expect to find in most CSM jobs. But the team didn’t quiz me on the product portfolio. It was more so a way of evaluating my speaking skills and ability to communicate product recs given the information provided to me. Definitely took some significant time. Around 20 hours total before feeling prepared.
Interview questions [1]
Question 1
How would you define a customer engagement platform?
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
I applied through a recruiter. I interviewed at Braze in Jan 2026
Interview
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Interview questions [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience