I applied through an employee referral. The process took 2+ months. I interviewed at Braze
Interview
I recently went through the interview process for a CSM role at Braze, and it was by far the longest and most time-consuming process I’ve experienced. From start to finish, the process took 10 weeks and consisted of four rounds:
1. Recruiter Screening Call – A general introduction and overview.
2. Hiring Manager Interview – A brief conversation focused on behavioral and experience-based questions.
3. CSM Team Interview – A panel with two CSM team members (though they were not on the exact team this role was for).
4. Final Round – Case Study & Presentation – A highly technical case study requiring knowledge of Braze’s product and platform, culminating in a 30-minute presentation to three CSM team leads.
While the role does require some technical knowledge, the amount of work expected for the final round felt excessive — it took me 20-30 hours to complete. Though everyone I interacted with was kind and professional, the overall experience left a bad taste in my mouth.
My advice to Braze:
- Streamline the interview process.
- Reduce the workload required for the final round
A company’s interview process is a reflection of its values, and this level of complexity made me question if Braze truly respects candidates' time.
Interview questions [1]
Question 1
Tell me about a time you had to collaborate with multiple departments to resolve a customer issue.
Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
I applied through a recruiter. I interviewed at Braze in Jan 2026
Interview
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Interview questions [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience