Applied online got a call to come in for an interview. I did my research on the company and showed up in professional attire (even though it's an entry level position). They were having multiple interviews so there were several people sitting/waiting for the manager to come out. The location was VERY unprofessional one employee there even sneezed into her arm while serving food... granted it wasn't her hand but still... no customer wants to see that. Anyways manager came out and asked basic questions "why do you want to work here" "what do you know about chipotle" etc. so do some background on the company. Also if you have any experience working in a team HIGHLIGHT that. Chipotle is all about team work. Overall, the location I applied to was just trash I think the manager was intimidated by me and that's why I didn't get an offer. All the other candidates were wearing outfits you would see at a nightclub not a job interview. If you do background on the company and are good at teamwork you will do fine! Good luck
I applied online. The process took 2 weeks. I interviewed at Chipotle in Nov 2013
Interview
I interviewed at two different locations - both of which I didn't get an offer.
The first location I had two seperate one-on-one interviews with the general manager and the kitchen manager. The general manager asked typical questions you would find on this website and seemed impressed that I knew the background and mission of Chipotle. He was easy-going and it was relatively informal, and talked about how much he loved working there and that they tend to hire within.
Then I scheduled for my second interview a few days later with the kitchen manager. We sat down outside and he pretty much just looked through my job application, said everything looked good, asked about what the other manager talked about and also mentioned how much he loved working at chipotle. Then, after asking again what my job experience was (I had none, just volunteering and exta curriculars), we shook hands and he said I'll get a reply back in 48 hours. The entire interview lasted a few minutes. I never got a call back so I phoned them 3 days later. They said the managers were going to have a meeting the next day and my application still said in process, so the lady on the phone said she will give me a call once that's over. Never gave me a call, didn't bother calling back.
The second location interview lasted about an hour and was a lot more intense. I interviewed with the general manager and the service manager, one after the other, but still one-on-one. They constantly emphasized top preformers and asked a lot of the personality questions like "What words would your friends describe you with?" and "What is your definition of excellent customer service?" They said I'll get a call back in a few days if they were to schedule a second interview, but I never did. Pretty unforfunate because I actually wanted to work there.
Interview questions [1]
Question 1
What is your definition of excellent customer service?