I applied online. The process took 2 weeks. I interviewed at Definity (Toronto, ON) in Sep 2025
Interview
Virtual interview, 5-6 questions. Can re-record the answers and proceed to next question, they declare to use AI with this screening.
Why Definity? What is customer service? Received email for stage 1 interview within 1-3 weeks
15 minutes conversation about my experience and talent acquisition specialist asked general questions for the screening interview: about experience and responsibilities, previous role, why you want to change the role, etc.
It took almost two weeks to hear back after interview. Once followed up and then process was smooth and fast. Had to negotiate for salary and vacation as well. Also addendum added later after signing offer.
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