Customer Service Representative applicants have rated the interview process at Delta Air Lines with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 10 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Representative according to 1 Glassdoor interviews include:
Group panel interview: 33%
Personality test: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Delta Air Lines
Interview
I applied online, then they sent a link to do a personality assessment, after about one month I got an email link to do a video interview, it consisted of four questions customer and situational based, remember the STAR format and be dressed professionally for the interview
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
Tell me about a time you had to deal with a difficult , upset, or distressed person
Tell me about a time you worked as part of a team
Tell me about a time you had to deal with a high stress or high pressure situation
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.