Delta Air Lines Customer Service Representative (CSR) interview questions
based on 102 ratings - Updated Mar 9, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
83%
Applied online
Applied online
9%
Employee Referral
Employee Referral
7%
In Person
In Person
1%
Other
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Delta Air Lines interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Delta Air Lines with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 10 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Group panel interview: 33%
Skills test: 33%
Personality test: 33%
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I applied online. I interviewed at Delta Air Lines
Interview
It was a video interview where you answer questions in a timely manner. It takes 15-30 minutes to complete. You have to answer questions and record while you're talking, then wait a few seconds and continue with the next question.
I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (Philadelphia, PA)
Interview
There are three parts to complete before your are offered the position. First the questionnaire/test. Then video recorded answers to scenarios they ask. Then in person interviews. There was about 5 days to two weeks between each step of the process.
Interview questions [1]
Question 1
When is a time you were faced with a difficult customer.
I applied online. The process took 4 weeks. I interviewed at Delta Air Lines in May 2018
Interview
After applying online and submitting a resume, I was asked to do a video interview with HireView. The process of talking to a camera was unfamiliar for me and a little difficult to get a good set-up with my iPad.
Interview questions [1]
Question 1
The questions were behavioral type questions: "Describe a time when.... What did you do? and what were the results."