Delta Air Lines Customer Service Representative (CSR) interview questions
based on 102 ratings - Updated Mar 9, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
83%
Applied online
Applied online
9%
Employee Referral
Employee Referral
7%
In Person
In Person
1%
Other
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Delta Air Lines interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Delta Air Lines with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 10 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Personality test: 33%
Group panel interview: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
Tell me about a time when you had a difficult customer how did you handle it and what was the result whether good or bad were you able To win the customer back in the end of The task
I applied online. The process took 3 months. I interviewed at Delta Air Lines (Atlanta, GA) in Jan 2019
Interview
two round interview. Behavioral questions, followed by an assessment. Recommend taking an excel course catch up before assessment. This was all remote interview. However, the position may require to be in person in Atlanta
Interview questions [1]
Question 1
What are some adversities you overcame in past work experience
I applied online. The process took 1 day. I interviewed at Delta Air Lines (Montreal, QC) in Jan 2023
Interview
Mass recruitment process for online CSR. No call back or e-mail (not even a confirmation of receipt) after submitting all my information. At least notify us rather than leaving in limbo.