Delta Air Lines Customer Service Representative (CSR) interview questions
based on 102 ratings - Updated Mar 9, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
83%
Applied online
Applied online
9%
Employee Referral
Employee Referral
7%
In Person
In Person
1%
Other
Other
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Delta Air Lines interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Delta Air Lines with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 10 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Group panel interview: 33%
Skills test: 33%
Personality test: 33%
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Met with 3 different team members in the process. They whole process took about a month from start to finish. It wasn't to difficult until the very end of the interview process as there were several good and qualified candidates for the position.
I applied online. The process took 3 months. I interviewed at Delta Air Lines (Atlanta, GA) in Jun 2016
Interview
about 4 or 5 months, very long process and background check. phone interview, video interview, group interview, and individual interview. asked so many questions, but maybe it is worthy.
I applied online. I interviewed at Delta Air Lines (New York, NY) in Feb 2020
Interview
I think I was to nervous to get the job. Great setting, with extremely helpful ppl. The interview process took 4 weeks. Interviewed in atl. The Atlanta airport is huge
Interview questions [1]
Question 1
Why would you like to work for us
Name a time wher you excelled in customer service
Are you able to relocate