I applied online. The process took 6 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Apr 2016
Interview
Applications are online with an average assessment like you find for other jobs. If you pass that you'll be offered a recorded webcam interview where you're given questions via video and you record your answers. If you pass that, then you're invited for F2F interview, which for me consisted of 6 standard HR type questions (tell about a time when ______). Not hard, but not a free pass either, so if you don't come in on time and looking and acting professional you won't go any further. If you're selected, you'll spend the next 3 hours or so filling out paperwork and getting instructions on what to do next (drug test, PAT), so plan to be there all day just in case, as they will NOT bend to your schedule, they have too many candidates to do that for every one. Assuming your background/drug/physical tests all come back positive you'll be called with a start date for training, which consists of 1 week of computer based compliance training, one week of classroom, and one week of OJT, 40 hours each week.
Interview questions [2]
Question 1
Tell about a time when you had to quickly move from one task to another without warning and how did you handle it
I applied in-person. The process took 3 months. I interviewed at Delta Air Lines (Orlando, FL) in Oct 2015
Interview
Long process, you basically spend around 4 hours with bunch of people but before that you been filter thru a online interview the hole process take around 3 months between the online interview then the personal interview and last the background check, physical agility test and drug test.
Interview questions [1]
Question 1
Explain the time when you going far and beyond with a costumer?
I applied online. The process took 1 day. I interviewed at Delta Air Lines (Atlanta, GA) in Sep 2015
Interview
It was basically an online interview where you had to dress up professionally and record your self on cam. You were asked 3-5 questions and had 2 minutes to answer each question! You have to make sure you practice alot, as they give you practice questions to help with the 2 minute timer. Practice as long as you need to as you will not be able to redo once you start the 2 minute timer for each question! Practice alot and good luck!
Interview questions [1]
Question 1
Explain a time when you went above and beyond to provide excellent customer service.