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      EPAM Systems

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      IT Service Delivery Manager Interview

      Nov 9, 2020
      Anonymous Interview Candidate
      Ciudad de Mexico
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at EPAM Systems (Ciudad de Mexico) in Oct 2020

      Interview

      I was searching for a reputable job position and found EPAM. The job requirements perfectly matched my skills and experience so I decided to give it a shot. Applied through their own web form and received response within a week. The HR representative was really nice, she assessed my experience and gave me sufficient highlights about the company. The next interview was with the technical recruiter (English language only) He said he wasn’t at all experienced with the technical-administrative stuff that the job actually demanded so I ended up talking about the ins and outs of the role responsibilities while matching the job expectations against my past and present experience, team management and future goals. One week later I received a notification that I wasn’t selected. I was really surprised and requested feedback about my performance. The short answer was my lack of English skills. I was really shocked since I’ve lived and worked in the USA for several years and I have more than 20+ years of accredited experience working with international companies where English is the common language (both technical and professional) I’m so disappointed and sad about this.

      Interview questions [4]

      Question 1

      Tell me about yourself (personal and business profile)
      Answer question

      Question 2

      What can you say about SLA/OLA compliance in both ways, internal and customer facing?
      Answer question

      Question 3

      Do you have ITIL certification?
      Answer question

      Question 4

      Have you managed people directly? How many heads and how do you specify their development plans.
      Answer question