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Experian Customer Service Representative (CSR) interview questions

based on 41 ratings - Updated Oct 16, 2025

Average interview difficulty

Mostly positive interview experience

How others got an interview

64%
Applied online
Applied online
14%
Employee Referral
Employee Referral
11%
Recruiter
Recruiter
6%
In Person
In Person
3%
Other
Other
3%
Staffing Agency
Staffing Agency

Interview search

41 interviews

Account Manager Interview

Sep 6, 2018

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied through a recruiter. The process took 5 weeks. I interviewed at Experian (Londres, Inglaterra) in Aug 2018

Interview

Initial communication was good, contacted by in house recruiter about the role and put forward for phone interview which was organised well. Following the phone interview I had to chase as hadn’t heard any feedback for some time. Found out I was through to the next stage which was a F2F which I was pleased with. Has been several weeks since F2F and have received no feedback despite a few calls and emails to a few people at Experian. I have now withdrawn my application. Shame that they are badly disorganised or can’t be bothered to share either positive or negative feedback to candidates.

Interview questions [1]

Question 1

Usual informal questions and typical questions for a sales role...

Answer question

Customer Service Representative Interview

May 28, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 2 months. I interviewed at Experian in Jun 2017

Interview

Initial phone interviews following application led to being invited to a one-day assessment centre; during that time we were given a tour of the site we would be working at if hired, also assessed on our groupwork, had an assessed roleplay and a one-to-one interview.

Interview questions [1]

Question 1

What is your greatest achievement?

Answer question

Account Manager Interview

Dec 6, 2017

Anonymous Interview Candidate

Declined offer

Negative experience

Difficult interview

Application

I applied online. I interviewed at Experian (Nottingham, Inglaterra)

Interview

before you get to interview you have to apply using their unfunctional website which puts you off it in a lot of ways which is very disappointing, to say the least

Interview questions [1]

Question 1

the process I am still going through just wanted to say how useless the website was and how annoying a big company can't sort this problem out as this is the first stage of the process and kinda puts you off the job

1 Answer

Experian response

Firstly, thank you for taking the time to provide this feedback to us here at Experian, this is a topic already on our radar. Based on research and candidate feedback, we have a current project team working hard to launch a new best in class careers website. Our new website will focus on excellent candidate experience and be optimized across all devices. This is a great opportunity for Experian to increase our brand awareness, communicate our company values and promote ourselves to the very best talent all whilst enhancing the user journey for candidates. Candidate experience is extremely important to us here at Experian so thank you again for the feedback and we do hope you enjoy our new careers website when we launch.

Viewing 16 - 20 of 41 Interviews

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Experian interviews FAQs

Experian interviews Experian Customer Service Representative (CSR) interviews

Account Manager Interview

Sep 6, 2018

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied through a recruiter. The process took 5 weeks. I interviewed at Experian (Londres, Inglaterra) in Aug 2018

Interview

Interview questions [1]

Question 1

Usual informal questions and typical questions for a sales role...

Answer question

Customer Service Representative Interview

May 28, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 2 months. I interviewed at Experian in Jun 2017

Interview

Interview questions [1]

Question 1

What is your greatest achievement?

Answer question

Account Manager Interview

Dec 6, 2017

Anonymous Interview Candidate

Declined offer

Negative experience

Difficult interview

Application

I applied online. I interviewed at Experian (Nottingham, Inglaterra)

Interview

before you get to interview you have to apply using their unfunctional website which puts you off it in a lot of ways which is very disappointing, to say the least

Interview questions [1]

Question 1

1 Answer

Experian response

Experian

Experian Customer Service Representative (CSR) interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

Interview search

Account Manager Interview

Customer Service Representative Interview

Account Manager Interview

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