I applied online. I interviewed at Extra Space Storage (Irvine, CA) in Feb 2018
Interview
I received a phone call from the District lead, then I had an in person interview wit her, then I had a interview with the District Manager, then she sent me to meet a site manager. After all of that I receive an email stating that they are going with “other candidates”. My thing is why waste my time going to the site managers location for a “life of a site manager” tour if you are going to reject me? I feel that the district manager should have told me they weren’t going to hire me after our interview. I am over qualified for this position so I don’t understand why i got rejected. I even got a Pedictive Index assessment that I might add was very informative and made me look even better. So I’m so confused on why they didn’t hit me.
Interview questions [1]
Question 1
Tell me about yourself?
Describe a time you dealt with an angry customer?
I applied online. The process took 1 day. I interviewed at Extra Space Storage (Indianapolis, IN) in Dec 2017
Interview
Within a few days after I applied for the position, the interview process began with a 15 minute phone assessment delivered by the District Team Lead. She asked basic questions relating to prior professional experience and qualifications. This led to having an initial in-person interview with her being scheduled at her site. I went to her site and we met alone in the backroom for about 30 minutes and discussed questions related to past experiences (i.e. Have you ever encountered this situation? How did you handle it?) and she gave me a brief overview of what the job entailed. She was very happy with how the interview went and wanted to try and get me in front of the District Manager ASAP, the same day if possible, as he is the one who actually makes hiring decisions. She called him, but he wasn't available at the moment so I left thinking the interview would be scheduled for another day. As I was driving home, I received a call from the District Manager asking if I was still available to meet with him. I was, so I went to his office. He and I spoke for about another 30 minutes about my background and what my expectations for the job were and what I knew about the company/industry (come prepared for that...I did and it went far in giving that good impression that I was motivated to get the position). He and I then discussed pay rate and benefit options available and he described what the next steps in the process would like if the offer was extended. As I was driving home, he called me back and informed me that everything was good to go and welcome me aboard pending successful background check and drug screen. All in all, it was well planned process giving both parties involved check points to evaluate if they wanted to continue in the process to ensure that by the time the offer is made it is one that you both want to commit to.
Interview questions [2]
Question 1
Have you ever encountered a dissatisfied customer? What the situation and how did you bring it to a resolution?