Extra Space Storage interview questions

Panel interview. Everyone was very friendly, easy to talk with. Great info about their culture. I felt listened to and was able to ask them questions also. Was offered a 2nd interview at the end.

Within the first 5 minutes of walking into the office to meet with the District Manager for the second interview I felt a lack of personal respect coming from him. During the interview his personal phone rang three times, each of which he would pause the interview to view the call but not answer or mute. After each interruption I did my best to continue but it was difficult because he also kept yawning and was clearly uninterested in anything I said. For example in multiple instances he referred to my previous places of employment by incorrect business names despite having my resume in front of him and I also correcting him, making it very apparent that he was not paying attention. I truly could not believe I was being interviewed about my customer service skills while being treated this way by someone who is supposed to be a shining example of good customer service within the company. The only thing that remotely seemed to draw any kind of interest from him was when he learned that I was bilingual. He also didn’t take a single note throughout the entire process, which is unusual based on my experiences of being interviewed. Overall the experience was frustrating and particularly disappointing because the initial interview I had prior to this one (this was the second interview for the position) was an extremely pleasant experience. The lack of respect for me and my time as an interviewee was shocking, I have truly never had an interview experience like this.