I applied online. The process took 2 weeks. I interviewed at Extra Space Storage (Colorado Springs, CO) in Aug 2013
Interview
First you get a call and asked to fill out a questionnaire online that takes a really long time. Then have 2 face-to-face interviews. Then after that expect a call from the district manager who should have been present at your final hiring interview to discuss drug test and salary.
Interview questions [1]
Question 1
What is the most difficult customer service case you have had to deal with and what did you do to alleviate?
I applied online. The process took 3 months. I interviewed at Extra Space Storage (Los Angeles, CA) in Aug 2011
Interview
I had previous storage experience so the interviewer pretty much just tested me on the details of the job, how to handle customer complaints, waiving late fees etc. They have high standards for unit cleanliness but at my previous job we had a maintenance man so I did not know how to answer some of those questions. I think he was mostly trying to get a feel for my attitude and personality than experience.
I applied online. I interviewed at Extra Space Storage (Wilmington, CA)
Interview
Applied on line, received a phone call approximately 1 month later, had a phone interview, then invited for in person interview with district learning specialist. In person interview went well. 1 week later I received a phone call for a second interview. It has been about 5 weeks and I have not heard anything so far.