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      French Speaking Customer Service Agent Interview

      Jan 20, 2012
      Anonymous Interview Candidate
      Exeter, Inglaterra
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Foundever (Exeter, Inglaterra) in Jan 2012

      Interview

      After having applied online for the job, at first I was impressed by the professional manner in which they called me and dealt with me on the phone, even when I had to call them back to rearrange the interview time. So far, so good. They had informed me on the phone that there would be a written French test, and this was the first task I was presented with when I arrived. The written test itself was of fairly good quality and I felt very confident that I had scored well in it (I have always been complimented on my writing skills in the past). I was then given a spoken French test with a native speaker, as expected. However, after this, it all went downhill. It was probably not the fault of the interviewers themselves, as they most likely did not have much of a say in how to conduct the interview process, but the main part of the interview left me no room for freedom of expression whatsoever, making me feel like just another number. All of their questions were from a list of set questions on a piece of paper, all of them in the style of "give me an example when...". Some of the questions were unsuited to somebody of my background so I was unable to give an appropriate answer anyway. However, if they had just given me the chance to express myself a bit on my previous work experience and life experience, particularly the part about having worked abroad, the interviewers would have received a totally different picture of me to the limited impression they got due to the nature of their questions and lack of room to chat more freely and let my personality come across in full. Finally, the thing that really left me with an extremely negative image of the company was the fact that nobody even bothered to contact me afterwards to say whether I had got the job or not! They left me hanging on the whole time, unsure whether I should be getting some applications in for other jobs or not, thereby losing time and losing money in the process by waiting. I have never known such a lack of professionalism from a company who have invited me for interview. If a candidate has been unsuccessful in their application, how much effort does it take to send out a short, standardised e-mail to their candidates in order to let them know? It takes about 5 seconds! I dread to think what this company must be like when it comes to managing a team of employees, if they can't even manage the most basic of admin tasks. Remember, the interview process works both ways - part of the reason for having interviews is so that the company can try and impress the candidate too! An area in which they have spectacularly failed!
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