I applied through an employee referral. I interviewed at Four Seasons (Dallas, TX)
Interview
Interview process is long. You interviewed with HR, Department Head, and GM. They ask behavior based questions to test your friendliness. Questions like tell me about a time when you had to deal with a negative situation.
I applied online. The process took 5 weeks. I interviewed at Four Seasons (Toronto, ON) in Jan 2017
Interview
Applied online through their corporate website. About a month later get a call back from human resources to see if I was still interested in the position. Went into HR department at the hotel and had a series of face to face interviews, four in total; all positions in the company have four interviews. They want to see if you are the right fit and base it on attitude. Took about month and half from the time I applied
Interview questions [1]
Question 1
Give me an example of a time when a guest was unhappy with your service, how did you rectify the situation?
I applied in-person. The process took 2 weeks. I interviewed at Four Seasons (Denver, CO) in Oct 2013
Interview
Apply online, follow up email, ask back then, 4 tier behavioral interview, start with Human Resources, hiring manager, department manager, and finally the general manager. This is all done to make sure that your personality and work ethic adhere to the brand culture and you will make a good fit. 2 day 8 hour training, followed by a one month department training.
Interview questions [1]
Question 1
Describe a time that you had a problem and the steps you may have taken to resolve it.