Glassdoor Customer Success Manager interview questions

A really thorough interview process starting with an HR representative, then with a panel interview, a ~30 minute presentation + panel interview, and then a final interview with a director. Took about 5 weeks from start to finish. Although it was a lengthy process, the HR rep was fast to keep me updated on next steps. I was impressed with how thorough the hiring team was with questions and they took time to make sure I could also ask questions to ensure I felt comfortable and confident about the role.

I received an email from someone in HR about 2 weeks after applying for the position. The first step was to set up about 30 minutes to speak with the HR person for a phone screen. That took place a couple of days later. The 30-minute phone screen was your basic "why Glassdoor?" and "why are you looking to leave your current position?" types of questions. The person I spoke with was very friendly and made the call a good experience. I was told that if the call goes well then I'd be receiving an email about taking an assessment. A day or so later I received an email stating that I've moved on to the assessment part. I was provided with a YouTube link to watch a 30-minute video related to Glassdoor. Following the video, I was provided with 4-5 questions. The questions consisted of my experience and how I would handle situations based on the information I had learned during the video. I was told I had a couple of business days to complete the assessment. Shortly after submitting the assessment questions, I received an email stating that I am moving on to interview with another CSM and a CSM manager. I was told to block off about 2 hours of my day. I had a 30-minute interview with each person and there was an hour break in between. Both people were very friendly and felt more like a conversation as opposed to an interview. Following the last interview, I had a quick 10-15 minute conversation with the HR person I originally spoke with. She said if I move on, the final step would be putting a 30-minute presentation together to present to members of the team. I was told I'd get updates within the next couple of days. Unfortunately, the next day I received a denial email stating I would not be moving forward. Obviously, I was disappointed with the outcome. I've never been a great interview and it's something I've been working hard to improve on. I wish companies would be willing to allow the candidate to do the project first because I think there's more to be said by watching the candidate work and seeing their work ethic as opposed to being asked "name a time when..."