IBM Customer Service Representative interview questions
based on 89 ratings - Updated Dec 25, 2025
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
55%
Applied online
Applied online
11%
Employee Referral
Employee Referral
10%
Recruiter
Recruiter
7%
Campus Recruiting
Campus Recruiting
7%
In Person
In Person
6%
Staffing Agency
Staffing Agency
4%
Other
Other
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IBM interviews FAQs
Customer Service Representative applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 79% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 53 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 40 days.
Common stages of the interview process at IBM as a Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 50%
Skills test: 25%
IQ intelligence test: 25%
Here are the most commonly searched roles for interview reports -
I recommend, easy interview, nice people, asking about "tell me something about you", typical question, easy to answer as usual, nice office, easy commuting, good coffee, pleasure interview . . .
I applied online. The process took 5 days. I interviewed at IBM (Wrocław) in Nov 2019
Interview
Easy-going interview with professional managers. Stress was reduced immediately after entering the room. Very positive impression and prompt response from the company. Overall, it was the best experience so that I decided to choose this company and continue my growth there.
Interview questions [1]
Question 1
1. My weaknesses 2. My best achievements 3. What would I do in a particular situation.
I applied online. I interviewed at IBM (Brno) in Feb 2019
Interview
I can say the whole process was well organized. The interview was divided in two, first one was with HR specialist and second one was with team leader. Both interviews were good. All information was clear and they explained everything regarding the job
Interview questions [1]
Question 1
Do you have any previous experience in the job position are you applying for?