IKEA Customer Service Representative interview questions
based on 85 ratings - Updated Apr 16, 2026
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How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
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Recruiter
2%
Campus Recruiting
Campus Recruiting
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IKEA interviews FAQs
Customer Service Representative applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 87.5% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 2 weeks. I interviewed at IKEA (Sydney) in Jan 2020
Interview
Relaxed interview process, received a telephone call with instructions of where to be on-site and then interviewed by two staff members.
Received a follow up phone call with a job offer, which then involved an intake with 10 other employees.
There was a hire event directly at ikea where I went to ikea and got interviewed on the spot. I was interviewed by the customer service manager and asked the usual interview questions.
I applied online. The process took 2 weeks. I interviewed at IKEA (Richmond, Victoria) in Nov 2023
Interview
Have a video interview first and then a group interview is pretty chill, and the your grandparent interview which is just let you ask question about the job, and then phone call to notice you got an offer.
Interview questions [1]
Question 1
questions about how to serve customer well, How to deal with difficult customers? Why do you choice to join IKEA And say one IKEA quality that you like and why