I applied online. The process took 1+ week. I interviewed at Intact (Calgary, AB) in Feb 2014
Interview
got a call from the HR after applying online to schedule an interview. Then the interview manager call and confirm the interview. During the interview there were two person. Very regular question. After two days of interview got the job confirmation.
I applied through a staffing agency. The process took 1 week. I interviewed at Intact (Toronto, ON) in Feb 2016
Interview
Mostly personality and character questions with standard questions on experience. The interviewer was the hiring manager and had extensive experience, starting in the call center and advancing their career through training provided by Intact.
Interview questions [1]
Question 1
How would you prioritize workload and/or meetings if you couldn't do it all?
Applied online. Was contacted the following day via email and asked for my availability for a pre-screen the following week. The recruiter sent an email to me advising she was running late and she would call in 5 min.