I applied online. The process took 5 days. I interviewed at Marriott International (Albany, NY) in Jul 2012
Interview
Applied online to a front desk agent position. Got an email a few days later to schedule an interview, which was scheduled for later that week. Upon arrival you have to fill out a giant application form, similar to what is required online but in far greater detail, and on a much smaller sheet. I suggest being brief and abbreviating, and certainly bring a resume to copy your information onto the application. Once you were finished the manager sat down and essentially asked if I was flexible with my time and salary requirements(you needed to be available to work anytime, day or night, weekends and holidays, with basically no requests off, and want to work for $9.25 per hour, without any range of flexibility). Unfortunately, I could not get over either of those large requirements, and the manager simply said "let's not waste either of our time," to which I agreed completely.
3
Other Front Desk Agent Interview Reviews for Marriott International
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
