Okta Sr. Customer Success Manager interview questions

Long. It was a four round process. First round: Screening with Recruiter, Second Round: Peer Interview, Third Round: Leadership Interview, Fourth Round: On-site (and I did this twice - minus the fourth round. I'll spare you the details). Recruiters want you to follow-up to your application via email (I did a couple of times before I got a response)... so if you want it, make sure you're diligent. First round is just a feeler, make sure you have a pulse. From that point, it's about reading whoever you're speaking with. I didn't find that anyone really wanted examples of my technical knowledge. But they were very interested in my ability to build and maintain relationships with enterprise clients. Definitely, come prepared with solid examples and be able to expand on whatever is on your resume.

1. Brief Screening w/ Recruiter 2. Call with Direct Manager 3. Call with Someone in the Senior CSM role currently 4. Call with Director of Customer Success I prepared well for the interviews and was able to get to the 4th round. I was confident in my core experience in the SaaS Enterprise Customer Success arena, but ultimately the Director primarily said I didn't have enough Identity Access Management experience. I did have some experience with SAML SSO and I am extremely knowledgeable of the concept, but they're going to weed out for as many pure real world examples that you can provide, so stay away from hypotheticals. Everyone was nice but it was down to business for the most part. No small talk, be ready to go. There were some challenges getting the fourth round locked down on the calendar, and then he called me almost 10 minutes after the scheduled time and was kind of rushing to get off in 20 minutes (maybe he had made up his mind pretty quickly?). I would say do some research into the company and determine if you want to pursue. The product is really solid. The Senior CSM role is a highly coveted role, and they seem to do it right at Okta. I also think there may have been some concerns about cultural fit, but that was not explicitly stated. With that said, the process alone definitely prepared me for interview processes to come, so it's all good.