Optum Customer Service Representative (CSR) interview questions

This was not a typical interview process. I applied about 30 times before I had the opportunity to do an interview. After applying I was invited to take an assessment. A few weeks later I was then invited to submit a one-way video interview. The "interview" consisted of some written questions and about 4-5 recorded questions to answer. I had the option to re-record the answers an unlimited number of times. Personally, I would rather have talked to a person instead of recording a video, I just find the process very awkward and impersonal. About a week later I missed a call from the recruiter to let me know I was hired. I called and emailed back right away but did not receive a response until 2 weeks later with the same phone call and I answered. I was informed that I was hired pending a drug screening and background check. The most stressful part was finding a clinic that was open within the time frame I was given, which was within two days of receiving the notification. The clinics had the wrong times posted online. I scheduled my drug screening and showed up for my appointment and the clinic was closed for a 2 hour lunch break and didn't offer screenings after 3pm. The same thing kept happening at every clinic I tried and I had to request an extension from my recruiter.