I applied online. The process took 2 weeks. I interviewed at RBC (Saint John, NB) in Sep 2014
Interview
Process started by being contacted by phone to conduct a Phone interview. They asked basic Customer Service questions Such as "Name a time you went beyond the call of duty for a customer" They then sent a behavior analysis that was sent by email that brought you to a link where you're asked a lot of questions, all multiple choice. You're then contacted by the branch manager from your desired location and they set up a face to face interview. During the face to face they ask you about your previous jobs. They ask about your previous sales experience etc.
Then you wait for your call back!
Interview questions [1]
Question 1
How would you handle a situation where a customer was charged a forty dollar Non-Sufficient Funds fee for not having the required funds for monthly service charges, and wanted the fund to be reversed?
Note: RBC Cannot, under any circumstances, reverse the fund.
It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard. It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard. It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard.
I applied online. I interviewed at RBC (Winnipeg, MB)
Interview
Good interview! Interesting , they text me and done a good job interview! Scheduled! Ils m’ont envoyé un mail pour me donner un RDV et puis faire un entretien de 30mn
normal behavioural question, but hr is so rude before they get all your information, other department is okay, normal behavioural question, normal behavioural question, normal behavioural question, pay is not good
