RBC Customer Service Representative (CSR) interview questions

What Is Good Customer Service?What is customer service?Why do you think you'd be a good fit with our company?Why do you want to work in customer service?Tell me about a time you had to deal with a difficult customer, and how you handled it.What would you do if you did not know how to help a customer?

I had a Phone call to get screened, then I had an in person interview, then I had another in person interview, Then I had an in person offer that I accepted.