RBC Customer Service Representative (CSR) interview questions

there was a phone screening interview and an in person interview with two branch managers. The phone interview was with a campus recruiter. All the questions in the phone interview were behavioral questions. It will be better to use STAR template to give the answers

Standard 2 tiered interview process; Phone Screening with recruiter, then in-person interview with 2 branch managers. All persons involved were very warm and welcoming, and because of the salespro profile I completed prior to the interviews, that they actually reviewed prior to speaking with me, they had a good sense of who I was and where to target their questions.