RBC Customer Service Representative (CSR) interview questions

phone interview: more than 20 questions (behavior questions + customer services + sales) the attitude of the interviewer was not professional, keep stopping me when I was answering me the questions. took 10 days to get a reply from the interviewer and transfer me to the other position what if a customer resist to a product？ What do you like about your previous job? how do you sell a product? how do you meet the target?

Online screen interview with personality questions. Then Phone Interview which was very short phone interview basically five questions about why the company and a couple behavioral situations. No response after the phone interview. Was surprised because I applied for a bilingual position and not once was my level of french tested.