RBC Customer Service Representative (CSR) interview questions

First got a call from HR, it was behavior questions. In a week HR calles to book an interview with hiring manager. It was a panel interview with manager of client care and senior manager. Called naxt day and offer the position.

Telephonic interview-first general than detailed and after clearing first stage than in-person interview with the hiring manager. In the phone interview i was asked few behavioral and customer service orientation questions like How did you find this job? Of all the banks in the area, what made you select our bank to apply to? If I called your former boss, what do you think they would say about you? Tell me about a situation with an angry customer that you resolved? Tell me about your cash-handling experience? Tell me about a situation that demonstrates you are a team player? Where do you see yourself 5 years from now? Why should I hire you over all the other candidates? Why did you leave your last job?