I applied online. I interviewed at RBC (Mississauga, ON)
Interview
Applied online, got a phone interview and afterwards was emailed a screening form to complete. After that received a call to come in for skill testing. After that there was a 1:1 interview and after a week received the offer.
I applied through an employee referral. The process took 4 weeks. I interviewed at RBC (Toronto, ON) in Feb 2014
Interview
Panel review with three hiring managers. Questions like "How much do you know about RBC?" "Why this position?" "Why call center?" And rest of them is behavioral questions. They don't expect you to know a lot about this position (you don't have to have the OTL license). Just try to speak everything clearly as this is a call center job.