I applied through an employee referral. The process took 3 weeks. I interviewed at Santander (Londres, Inglaterra) in Oct 2014
Interview
Telephone interview to ask initial basic questions of competency and experience.
Then 2 stages of face to face interviews where similar questions were asked in more depth, and competency and numerical tests were given as well.
Interview questions [1]
Question 1
What is an example of when you had to deal with a difficult situation
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service
