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      Customer Service Guru Interview

      Aug 31, 2016
      Anonymous Interview Candidate
      Toronto, ON

      Other Customer Service Guru Interview Reviews for Shopify

      Customer Service Guru Interview

      Aug 23, 2019
      Anonymous Interview Candidate
      Galway
      No offer
      Negative experience
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Shopify (Toronto, ON) in Jul 2016

      Interview

      It was fairly straight forward, the person interviewing me stated at the very beginning how the interview would run. So, I found there were no real surprises as the interview progressed. Two issues.... she seemed very "unworldly," or inexperienced, not quite sure how to put my finger on it... she didn't really seem to have a full grasp of my work experience. She finished the interview by telling me the customer success guru is a very demanding job and since I'm not used to demanding work or prepared to take on a demanding role I won't like the position... as if managing multiple retail outlets isn't? I also think they need to look a resumes/work experience before going into the interview. As much as they say it allows them to approach you with fresh eyes...etc.. I strongly suspect interviews would be far more productive if they knew a little about you going in. (As I have conducted many interviews in my own work experience. )

      Interview questions [1]

      Question 1

      The life story question
      Answer question
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (Galway) in Jul 2019

      Interview

      After I submitted my application form, which btw was very comprehensive with many questions requiring a detailed answer, I've received a mock email to which I was to respond as if I was dealing with a customer. This was pretty easy. A week later I've received an invitation link to schedule my phone interview, or life story interview. The nearest date was 4 weeks away, so I went ahead and scheduled one. On the day of the interview I dialed in as per the instructions and was left waiting 20 minutes for the other party to log in to the call, when I finally received an email from the interviewer telling me the interview was cancelled and no instructions on how to schedule a new one, or a reply to my email requesting one. This I found very unprofessional. Eventually , I've emailed the person in Canada who originaly sent me the invitation link and he was very nice and helped me reschedule. The interview itself was interesting in the sense that there were no typical questions, but the interviewer forgot that the person interviewed is also evaluating whether they want to work for the company. The interviewer came across very uninterested, bored even and I don't think he was even listening to anything I had to say as he just kept saying 'mhm' in 3 second intervals regardless of what I was saying. This was very discouraging for me, as I felt as if I was talking to myself, I've even paused few times wondering if he was listening. I don't think I've ever experienced such a rushed and discouraging interview, it was clear that he was doing it just because he had to and that he was not interested in anything I had to say. Since I put so much effort into this, I found it disappointing and rude. I was promised a follow up within 2 -3 business days and of course, over a week later still no response. By the time I got an email rejecting me, I've already had my mind made up about not wanting to work for Shopify.

      Interview questions [1]

      Question 1

      I was asked to go 5 years back and talk about my career from that point to present.
      Answer question
      1

      Customer Service Guru Interview

      May 4, 2019
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Shopify (Dublin, Dublin) in Apr 2019

      Interview

      Got invited to a life story interview. Was a very casual chat where they just wanted me to tell about myself. Would focus on making a good presentation about myself. Make sure you have something to talk about for 40 minutes.

      Interview questions [1]

      Question 1

      Tell me your life story.
      Answer question

      Customer Service Guru Interview

      Apr 7, 2019
      Anonymous employee
      Victoria, BC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Shopify (Victoria, BC) in Mar 2019

      Interview

      written questionnaire 45min phone interview gauntlet skills test Reference check Very personal, not so much about specific skills but more on how to handle specific situtions. Interview was conducted over video conference call

      Interview questions [1]

      Question 1

      How would you deal with people selling things you didnt believe in?
      Answer question
      1