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      Customer Success Guru Interview

      May 23, 2019
      Anonymous Interview Candidate
      Auckland,
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Shopify (Auckland, )

      Interview

      After applying through a recruiter I received an email for Life story interview. I was looking forward to this role so booked for first interview immediately. General questions based on my life story. As per the initial guidelines, the interview was supposed to be for 45 minutes. My interviewer had issues with network so we started a bit late. She explained the process and started asking questions. Within 20 minutes she moved on to the last part where I get to ask questions. She also confirmed that I should hear back by Tuesday as the interview was on Saturday. I didn't hear anything until Wednesday so I emailed to get some feedback. Later that day I received another invitation for Gauntlet without actually getting any reply to my email. I booked in for Gauntlet, prepared for it for a week based on what was mentioned in guidelines. On the day of this interview I was told that there will be 3 sets of emails that I have to reply to. No phone calls or chat. When I asked about it I was told that I have applied for language role. This was new as no one at any stage mentioned about this. Initially I was quite impressed with Shopify after reading about it. I had built a website on Shopify for my business and had a good experience overall. I had lot of expectations from this company but the interview experience was quite disappointing. Everywhere it talked about how it is the best company to work for or its a company that offers diversity. I hadn't come across such company before so I was quite impressed to know they don't ask typical interview questions because they want to know real you. Eventually it turned out to be like any other company because I was simply rejected without any feedback on what went wrong.

      Interview questions [2]

      Question 1

      Questions based on life story.
      Answer question

      Question 2

      Received 3 x emails for Gauntlet which I had to reply to
      Answer question

      Other Customer Success Guru Interview Reviews for Shopify

      Customer Success Guru Interview

      Mar 9, 2025
      Anonymous Interview Candidate
      Ottawa, ON
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      The first Interview was on phone interview. I did not pass through to next stage of the process, which was an online test. After that would be another formal interview.

      Interview questions [1]

      Question 1

      What is your work style
      Answer question

      Customer Success Guru Interview

      Jun 22, 2024
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview process was pretty intense. They asked me about my life story, but I’d also created a store before that. Then I had to do a technical interview where I pretended I already had the job.

      Interview questions [1]

      Question 1

      Tell me your life story.
      Answer question

      Customer Success Guru Interview

      May 2, 2024
      Anonymous Interview Candidate
      Vancouver, BC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview experience was professional, friendly and organized. Interviewee did notify via email whether I got the offer or not. Great to hear back the results since typically companies don't.

      Interview questions [1]

      Question 1

      Questions: Tell me your story.
      Answer question