SupportYourApp Customer Service Representative (CSR) interview questions

Only a couple of days after applying and uploading a video interview I was invited for another interview where the recruiter asked strange questions. After learning that I use the laptop for work, she asked if I have UPS because that is very important and will prevent losing data. I mentioned again that I don't work on a desktop but a laptop, but she was persistent that I need UPS for work and therefore she is sorry but can not proceed as I don't have the required equipment. I once more tried to explain that the laptop doesn't need UPS but she insisted it is necessary to have one to prevent data loss.

The interview process went quite fast despite the multiple stages but after the interview with the recruiter there was a silence for over a week. I got a rejection update immediately in response on my follow-up email but couldn't get any feedback on the position's requirements that were not met with my application