Glassdoor users rated their interview experience at The Cigna Group as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Analyst and rated their interviews as the hardest, whereas interviews for Claims Analyst and roles were rated as the easiest.
I applied online. The process took 4 weeks. I interviewed at The Cigna Group (Irvine, CA) in Mar 2014
Interview
This position required the review of complex dental cases. I completed an application, submitted my C.V., and cover letter online. I was then phoned one week later for a telephone interview with their talent acquisition specialist. Was then phone interviewed for a second round by three different dental directors.
Interview questions [1]
Question 1
Cigna's job description stated they were seeking a high level, seasoned dental professional, a "shining star" with at least 10 years experience, primarily in private practice. During my phase one of the interview process, the talent acquisition specialist was very professional, enthusiastic, and knowledgeable. During round two of the interview process: the first interviewer phoned me 1.5 hours early which was 7 a.m. my time zone, however, he apologized and then began to tell me that he was on his way to a meeting. He then stated my resume was impressive, therefore I was unprepared to be asked if I would be "bored' in this position. Second interviewer, asked the same question, and as this was a telework position, asked how I felt about this. Third interviewer spent the majority of the interview telling me that I was over-qualified, and began the interview by stating, "I gotta tell you, I'm really concerned by your qualifications" This experience told me that the interviewers had not reviewed the minimum qualifications for the position, because there was such a disconnect between the job description and their questions. Therefore I spent the majority of all three interviews defending my exemplary career, rather than promoting my experience that would be an asset to the position and the company. Two of the interviewers gave me the impression that they had very little background in interviewing potential candidates. The third candidate claimed they had my wrong phone number, apologized for being late to call, and then seemed perturbed throughout the entire interview. There were also the usual behavioral questions that were asked that seemed highly irrelevant to the requirements of the position, but I guess could possibly give insight to someone's emotional IQ. I rated the interview process below as being "very difficult" not because there were challenging questions asked, but that I felt in terms of morale, the third interviewer in particular seemed to have very little interviewing experience, and coupled with a phone interview experience, it was abysmal experience. I'm still scratching my head.
I interviewed at The Cigna Group (Philadelphia, PA)
Interview
I was initially contacted by a recruiter through an employment agency and was hired as a contractor, but advanced in my position, skill level and training and was hired as a full-time employee. Before I was hired as a consultant there was a relatively rigorous interview process including a one-on-one skills test, a personality test with two quality advocates, and finally meeting the manager of the team. I received a call within a week with the offer, got drug tested and began training.
Interview questions [1]
Question 1
I did not find any of the questions to be unexpected, they do ask technical questions just to see your skill level and ability to troubleshoot. I thought it was interesting because they had a computer set up to show them what you would do to troubleshoot customers.