Glassdoor users rated their interview experience at The Cigna Group as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Analyst and rated their interviews as the hardest, whereas interviews for Claims Analyst and roles were rated as the easiest.
After submitting an application I had a phone interview with recruiter. From there I was called in for a face-to-face interview with manager. From there I was sent an email that I had the job and had to contact HR for information. Then you go in for meet and greet an then 3 months of training.
Interview questions [1]
Question 1
Nothing unexpected they want to know how you will handle customers, react in stressful situations and that you can handle the job. Just make sure you show you have empathy for customers and know that the customer is trying to handle a stressful time in their life and need you to help them through it.