Glassdoor users rated their interview experience at The Cigna Group as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Claims Analyst and rated their interviews as the hardest, whereas interviews for Claims Analyst and roles were rated as the easiest.
A long of Interview process that begins with an initial screening call then another interview that's more extensive etc. and Pre-employment process takes a bit of time with the background checks which is very extensive from my experience
I applied online. I interviewed at The Cigna Group (Kuala Lumpur) in Mar 2026
Interview
The interview process started with a phone screen with a recruiter named Grace, lasting around 20 to 30 minutes. The tone was relaxed and conversational — nothing intimidating at all. Grace was warm and friendly, and the call felt like a genuine two-way conversation rather than a formal interrogation.
She covered the basics: my background and experience, my availability and start date, and gave a helpful overview of the role and the team. It was a great opportunity to get a clearer picture of what the position actually involves before moving further in the process.
Grace clearly explained what the next steps would look like after the call, which I really appreciated — it takes the guesswork out of the process and shows the team is organised and candidate-friendly.
Overall a very positive first impression of Cigna as an employer. If you're applying, just be yourself — the conversation flows naturally if you've done your homework on the company. Looking forward to the next round.
Three interviews before job offer! Very extensive. Pay non negotiable. Recruiter somewhat hard to deal with. You won’t hear anything for days and then they will randomly tell you you have another interview scheduled.
Interview questions [1]
Question 1
Describe your ability to work under difficult situations