I submitted my application, then had a phone interview where I discussed my availability and customer service skills. Afterward, I had an in-person interview where I answered situational questions and demonstrated cash-handling before receiving an offer.
Interview questions [1]
Question 1
How would you handle a situation where a customer is unhappy with their order or the service?
I applied in-person. The process took 4 weeks. I interviewed at Tim Hortons (Mississauga, ON) in Feb 2024
Interview
informal was done in the store. Manager bought me a coffee and asked me a few personal questions - but nothing weird. After that he gave me a call and asked if I can start right away. I am student so a good opportunity. Pretty easy interview.
The interview was brief and straightforward, focusing on my availability, customer service experience, and handling busy periods. The manager asked a few situational questions and discussed job expectations. I received an offer the following day and accepted it.
Interview questions [1]
Question 1
How would you handle a situation where a customer complains about their order being incorrect?